Privacy Policy

Last updated: [25-2-2026]

Un4seen Decals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

This policy complies with the Privacy Act 2020 (New Zealand) and, where applicable, the General Data Protection Regulation (GDPR) and other international privacy laws.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

Personal Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Order details

  • Customer support communications

Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Time zone

  • Pages viewed and time spent on site

  • Referring website

  • Cookies and usage data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Process payments securely

  • Arrange shipping and delivery

  • Provide invoices and order confirmations

  • Communicate with you about your order

  • Provide customer support

  • Detect and prevent fraud

  • Improve our website and marketing

  • Send marketing communications (if you have opted in)

3. Sharing Your Information

We only share your personal information when necessary to provide our services.

This may include:

  • Shopify (our eCommerce platform)

  • Payment providers (for secure transaction processing)

  • Courier and shipping companies

  • Marketing and analytics providers (such as Google Analytics)

  • Law enforcement or regulatory authorities where required by law

We do not sell your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyse website traffic

  • Improve marketing effectiveness

Cookies may be session-based (expire when you close your browser) or persistent (remain until deleted or expired).

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

Payment information is processed securely through third-party providers and is not stored directly on our servers.

6. Retention of Information

We retain your personal information only as long as necessary to:

  • Fulfil your order

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your personal information at any time (subject to legal requirements).

7. Your Rights (New Zealand)

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of your personal information

To request access or correction, please contact us using the details below.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

8. International Customers (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict or object to processing

  • Request data portability

We process personal data based on:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

To exercise these rights, contact us using the details below.

9. Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact us:

Email: design@un4seen.co.nz or info@un4seen.co.nz
Address: 14 Bank Street, Timaru 7910, New Zealand